English For Administrative Staff 26-27 S2

The ENGLISH FOR ADMINISTRATIVE STAFF (summer semester) course aims to provide students with knowledge on:

• Effective communication strategies in professional and administrative workplace settings.
• The principles of writing clear, well-structured, and professional emails, reports, and other administrative documents.
• Techniques for handling complex enquiries from students, staff, and external stakeholders.
• Methods for explaining regulations, policies, procedures, and institutional requirements in a clear and accessible manner.
• Communication practices used in meetings, discussions, and collaborative work environments.
• The principles of intercultural communication and international cooperation in higher education and administrative contexts.
• Professional approaches to managing challenging situations with diplomacy, tact, and professionalism.

1. Professional Communication
2. Advanced e-mail writing
3. Administrative documentation
4. Regulations and Procedures
5. Meetings and Minute-Taking
6. Telephone and Online Communication
7. Problem-Solving and Complaints
8. International Cooperation
9. Data and Reports
10. Event and Project Coordination
11. Presentations in Administrative Contexts
12. Final Assessment

For a detailed description of the course, please refer to the course study guide above (it will open in a new tab).

Timetable:

Every week on Friday,  from 9.30 to 11.00 CET.

• EUNICE administrative staff: hired as administrative staff in one of the universities of EUNICE European University consortium (check the partner universities here).
• English B1 level.

Study Level: Admin/tech Staff

• Submit your application via the button ‘Apply Now’.
• Please keep in mind that the number of participants could be limited for each course. Application does not guarantee enrolment in the course.
• The course participants will be selected based on criteria specified in the study guide.
• Your home university will inform you whether you have been accepted and provide further information about the next steps.

Specific instructions in some universities:

• BTU students: a Learning Agreement must be completed in advance in coordination with your departmental advisor. Please contact your examination office and study programme coordinator in good time once you are accepted for the courses you would like to attend. For any other questions you can contact: eunice@b-tu.de
• UPHF students: make sure to ask the approval of your director of studies (responsable pédagogique) before applying. For any question, you can contact the EUNICE office: eunice@uphf.fr
• UoP students: questions about enrolment and recognition can be answered by your Director of Studies or ECTS Coordinator, or you can contact eunice@go.uop.gr

Any questions about enrolment or credit recognition? Contact your EUNICE courses coordinator.