Digital Public Service Design

This course “Digital Public Service Design” aims at deepening knowledge about economic and social demand of public services. Such services are not necessarily covered by public companies, and they are likely to make extensive use of digital technology. The perspective of co-creation is key as citizens concor to the definition of what, how, and even why certain services may become a reality.

The module will sketch how big data may enter the scene, without necessarily enter the issue of data analysis. The Module to this regard is more focused on the designing stage of public services.

Learning outcomes

• Public dimension of services
• Pros and cons of non-public actors delivering public services
• Outside-inside perspective in bringing public opinion desiderata
• HRM and reforms via HRM

UNITS
1. Welfare State and public services
2. Type of Goods (private, common, public, natural monopolies)
3. Change of public services across time
4. Main drivers of social change (demographics and other)
5. New Public Management
6. HRM within NPM
7. Application of Ulrich’s “outside/in” model into digital public services
8. Critics on NPM
9. The nature of service economy
10. Digitalization of economy and services
11. Participatory theories and co-creation. Respective implications
Monography: Juliane Jarke. (2021) Co-creating Digital Public Services for an Ageing Society. Evidence for User-centric Design. Springer Open Access copy here: https://link.springer.com/book/10.1007/978-3-030-52873-7
12. Big Data and Digital Public Service
13. Designing Public Services
14. Cases from recent literature

Timetable:

Mondays and Tuesdays 4pm-6pm

Provide information on:
– English good verbal and written skills are required;
– Preferred knowledge of basics of:
o welfare state;
o evaluation of policies
o digital services

Study Level: Master

• Submit your application via the button ‘Apply Now’.
• Please, keep in mind that the number of participants could be limited for each course. Application does not guarantee enrolment in the course.
• The course participants will be selected based on criteria specified in the study guide.
• Your home university will inform you whether you have been accepted and provide further information about the next steps.